Can be used to track communication with other daemons. Main log file for all SSL VPN related activities. (For transactions between the firewall and the LDAP server (authentication))Ģ) Debug Logs: Might need to enable debug for more detailed information: Management Port Captures : How To Packet Capture (tcpdump) On Management Interface But not very helpful with SSL offload enabled since packets might be missing.) Useful to see if the firewall is dropping any packets on the dataplane. ( For transactions between the client and the portal/gateway. Tools used for troubleshooting on the firewallĭataplane Captures: How to Run a Packet Capture. To check detailed debug logs from the GlobalProtect client To download the GlobalProtect client and to confirm successful SSL connection between the client and the portal/gateway To capture transaction between the GlobalProtect client and the portal/gateway To install and verify the installed client/root CA certificates To verify the GlobalProtect adapter settings and routes installed by the GlobalProtect client Ipconfig/ Ifconfig/ Netstat -nr / Route print To make sure that the FQDNs for the portal/gateway are getting resolved To verify reachability to the portal/gateway

Tools and utilities for troubleshooting on the client machine Refer to the GlobalProtect resource guide. The article assumes you are aware of the basics of GlobalProtect and its configuration. This article lists some of the common issues and methods for troubleshooting GlobalProtect. – GlobalProtect agent connected but unable to access resources – GlobalProtect unable to connect to portal or gateway Issues related to GlobalProtect can fall broadly into the following categories:

Globalprotect not connecting